Shipping & Delivery

Every Havenstock order is dispatched within 48 hours. Tracked delivery typically takes 10–15 working days. Most of this time is international transit.

Complimentary tracked delivery

Tracked delivery is complimentary to all 43 destinations currently supported at checkout. There is no minimum order value and no delivery charge is added at checkout.

Available delivery is confirmed after you enter your delivery address at checkout.

Tracking

We will email your tracking details once they are available. For UK deliveries, tracking may show little or no movement during the international transit stage. This is normal: tracking can activate once the parcel reaches and is handed to the UK carrier.

For other supported destinations, the timing of tracking updates can vary by carrier and local handover arrangements.

Duties and taxes

International duties and taxes can vary by destination and customs treatment. Where applicable, the amount or treatment will be determined by the destination and delivery process. If you are unsure before ordering, contact us and we will help confirm the current position for your destination.

Delivery attempts

If you are not available, the carrier may leave a calling card, arrange re-delivery or take the parcel to a local collection point. Please follow the instructions provided by the carrier and keep your tracking reference to hand.

Delays

The 10–15 working day timeframe is a typical delivery estimate rather than a guaranteed delivery date. Carrier capacity, customs processing, seasonal demand or severe weather can occasionally cause delays. If your parcel has not arrived within the expected window, email info@havenstockwatches.com and we will investigate it.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and details of the issue. These cases are covered by Havenstock. We will provide the appropriate return instructions and arrange a replacement or refund as applicable, without leaving you responsible for return costs.

Your statutory consumer rights are not affected.

Changes and returns

Once an order has entered processing or has been dispatched, we may not be able to change its details or stop delivery. If you need help, contact us as soon as possible.

Eligible online purchases can still be cancelled within the applicable 14-day cancellation period. Return postage is payable for change-of-mind returns. Please see our Returns & Refunds policy for full terms.