Refund policy

1. Statutory Right to Cancel

  • If you are a consumer purchasing goods via distance means (online), you have the statutory right to cancel this contract within 14 days without giving any reason.

  • The cancellation period will expire 14 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the goods.

  • In the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, the cancellation period will expire 14 days from the day on which you acquire physical possession of the last good.

  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or e-mail). You may use the attached Model Cancellation Form, but it is not obligatory.

2. Effects of Cancellation

  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

  • We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods.

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

     

  • You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

     

  • You will have to bear the direct cost of returning the goods.

     

3. Faulty or Misdescribed Goods (Consumer Rights Act 2015)

 

  • We are under a legal duty to supply goods that are in conformity with this contract.

     

  • Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

  • If your goods are faulty, you possess a short-term right to reject the goods for a full refund within 30 days of physical possession.

  • If a fault develops outside of the 30-day period but within the first six months, you are entitled to a repair or replacement. If the repair or replacement is unsuccessful, you are entitled to a full or partial refund.

  • We will bear the reasonable costs of return shipping for goods that are proven to be faulty or misdescribed.

Appendix: Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Aman Vahora t/a Havenstock Address: 10 Wood Street, London, E17 3HT Email: info@havenstockwatches.com

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods [],

Ordered on: [Date] / Received on: [Date]

Name of consumer(s): [Insert Name]

Address of consumer(s): [Insert Address]

Signature of consumer(s): (only if this form is notified on paper)

Date: [Insert Date]

[] Delete as appropriate.*