Refund policy

Returns & Refunds

At Havenstock Watches, we want you to feel confident when ordering from us. If you need to return an item, please contact us through our Contact Us page before sending anything back so we can provide the correct return instructions.

Change of Mind

If you purchase online, you may notify us that you wish to cancel your order within 14 days of receiving it.

Once you have notified us, you then have a further 14 days to return the item.

The watch should be returned with its original box, documentation, accessories and any other items supplied with it.

You may inspect the watch as you reasonably would in a shop. If the item has been handled beyond what is reasonably necessary to inspect it and this reduces its value, we may make an appropriate deduction from the refund where permitted by law.

For change-of-mind returns, the customer is responsible for the cost of returning the item. As watches can be high-value products, we strongly recommend using a tracked and appropriately insured delivery service.

Faulty, Damaged or Incorrect Items

If your watch arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us through our Contact Us page as soon as possible.

Please include your order number and details of the issue. Photographs may also be requested where appropriate.

Where an item is faulty, damaged or incorrect, we will provide suitable return instructions and arrange or reimburse reasonable return costs where required.

Your statutory consumer rights are not affected by this policy.

Refunds

Once an eligible return has been received and inspected, your refund will be processed to the original payment method.

For eligible cancelled online orders, the original standard delivery charge will also be refunded where required by law. If you selected a more expensive premium delivery option, any refund of delivery charges may be limited to the cost of our standard delivery service.

After we process your refund, your bank or payment provider may take additional time to show the funds in your account.

2-Year Warranty

All genuine watches sold by Havenstock Watches come with a 2-year warranty.

The warranty is provided in addition to your statutory consumer rights and does not replace or restrict those rights.

Warranty claims are assessed according to the nature of the fault. Damage caused by accidental damage, misuse, unauthorised repairs or normal wear and tear may not be covered.

Before Returning a Watch

Please do not send any item back without contacting us first.

Return locations and instructions may vary depending on the circumstances of the return.

Please use our Contact Us page, include your order number and explain the reason for the return. We will then provide the appropriate next steps.

Havenstock Watches

Timeless. Refined. Distinctive.